Returns Policy

A returns policy is there to protect the consumer, Baby Melanie as a company adhere to strict guidelines set out in statute our refund and returns policies as such is in keeping with this statute we offer a 14 day Returns Policy for online purchases. Return your goods with all labels attached and intact with clothes being unworn-unused and unwashed and at our request in the same packaging. (as this on can form part of the product and may be needed to resell the product, if this request is not adhered to we reserve the right to return the goods to the purchaser)To receive an exchange or refund , all returned items must be accompanied by an accurate proof of purchase for us to be able to process returns. Any shipping costs including fees incurred by Baby Melanie to send the goods will be completely at the purchasers expense.

Refunds can take up-to 14 days from the date they are accepted by Baby Melanie Ltd we recommend signed for services as this then gives you the date the articles have been received by ourselves for checking. This doesn't affect your statutory rights.


Special rules exist for returns on sales goods and hygiene regulations on certain products, IE underwear, tights ETC. 


For more information contact us on 0151 538 9171 or e-mail